Company Introduction Mesa Fresca is a company specializing in the preparation and distribution of meal kits containing portioned ingredients and associated recipes.
Purpose These general terms and conditions govern the ordering, payment, pickup, and use of the products offered on Mesa Fresca’s website.
Order Any order placed on the website is final and cannot be refunded or modified after confirmation. The customer is responsible for selecting the pickup slot and must ensure they can collect the order on the chosen date. Failure to collect the order at the designated pickup point on the agreed day and time will result in the order being considered lost, with no refund or rescheduling.
Price and Payment Prices are displayed in euros and include all applicable taxes. Payment is made online at the time of ordering using the available payment methods. Any unpaid order will not be processed.
Order Pickup Orders must be collected at the designated pickup points on the agreed dates and times. Mesa Fresca is not responsible for delays caused by the customer or failure to pick up the order.
Freshness and Liability The use of the ingredients should commence on the day the order is received to ensure optimal freshness. It is recommended to freeze meat and fish if the meals are not prepared in the suggested order following the pickup date. Mesa Fresca shall not be held responsible for any physical discomfort, allergic reactions, or other issues resulting from the consumption of the recipes or storage methods used by the customer. It is the customer’s responsibility to verify that the ingredients meet any dietary restrictions or lifestyle requirements of those consuming the meals. The products may contain tree nuts.
Force Majeure Mesa Fresca shall not be held responsible for delays or failure to perform its obligations due to force majeure events, including but not limited to natural disasters, strikes, pandemics, acts of terrorism, or any other circumstances beyond its control.
Right of Withdrawal Due to the perishable nature of the products offered, the right of withdrawal is excluded. The customer acknowledges that, in accordance with applicable regulations, no return or cancellation will be accepted after order confirmation.
Complaints and Mediation In the event of a complaint, the customer is invited to contact Mesa Fresca’s customer service to amicably resolve the issue. Failing an amicable resolution, mediation procedures may be initiated prior to any legal action.
Liability in Case of Errors Mesa Fresca makes every effort to ensure the conformity and quality of its products. In the event of a preparation error or any issue affecting product quality, Mesa Fresca’s liability shall be limited to correcting or replacing the order, except in cases of proven direct damage.
Personal Data Protection Mesa Fresca is committed to protecting the confidentiality of the personal data collected. Data will be retained only for as long as necessary to manage orders and, where applicable, to comply with legal obligations. Appropriate security measures are implemented to prevent unauthorized access.
Changes and Rights Mesa Fresca reserves the right to modify its services, offers, and terms without notice. These T&Cs shall apply to all orders placed prior to any modifications.
Governing Law and Disputes These general terms and conditions are subject to Portuguese law. In the event of a dispute, the parties will endeavor to reach an amicable solution. Failing that, the competent courts shall be those of Mesa Fresca’s registered office
